Website Guide​​

A Guide to Using This Website

This website guide provides a guide to using this website, including how to easily book appointments, online meetings and support requests.

There is a description of each of the four website access levels as well as a table describing the location and function of each web page.

How to REGISTER / SIGN UP as a new user for free

Login / Sign Up Link
Step 1: Click the “Login / Sign Up” menu item in the top right of any page.
Sign Up Link
Step 2: To register as a new user, click the ” Sign Up” link in the pop-up window.
Sign Up Form
Step 3: Enter your details then check your emails and click on the confirmation link contained within an email we send you.

How to Book Appointments In Four Easy Steps

Step 1

Select the Service

Browse “Our Services” from the menu and click on the Service to learn more prior to booking.

Step 2

Date and Time

Choose from the available dates and times to suit you. We operate Monday to Saturday 8am – 6pm.

Step 3

Confirm (& Pay)

Complete the booking form and if you are not a STS Member, easily and securely pay with a credit or debit card.

Step 4

Prepare and Manage

You will receive an email confirmation. If needed, manage your bookings here and prepare for your home visit or online meeting.

There are four levels of access to the Seniors Tech Support website:

Member

Purchase the Premium All-Inclusive Annual Subscription Package.

Full Access.

  • All-inclusive package of FREE services includes 3 home visits.
  • FREE events and workshops.
  • Access to all blog articles and podcasts.
  • Access to courses (free).
  • Can subscribe to the newsletter.
  • Can submit and track support requests.
  • Access to Member discounts page.
  • Access your Account Dashboard.
  • Manage your bookings.
  • Access to unlimited FREE telephone support.
  • Access to unlimited FREE remote computer support, virus scans, software updates and Zoom meetings.
  • No callout fees.
  • No same-day or weekend surcharges.

Customer

Purchase Any On-Demand Service or the Virus Scan Package.

High Access.

  • Services are paid for when needed (Virus Scan Package includes 4 scans).
  • Can attend Events and workshops for a small fee.
  • Access to blog articles and podcasts.
  • Access to courses (paid).
  • Can subscribe to the newsletter.
  • Can submit an enquiry but not eligible for support.
  • Access your Account Dashboard.
  • Manage your bookings.
  • No callout fees.
  • No same-day or weekend surcharges.

Registered

Register (Sign Up) to Create an Account but with No Purchases.

Medium Access.

  • No services have been purchased.
  • Can attend Events and workshops for a small fee.
  • Access to blog articles and podcasts.
  • Can subscribe to the newsletter.
  • Can submit an enquiry but not eligible for support.
  • Can book a FREE introductory Zoom meeting.
  • Access your Account Dashboard.

Visitor

A Website Visitor with No Purchases or Login Account.

Low Access.

  • No services have been purchased.
  • Cannot book events and workshops.
  • Limited access to blog articles and podcasts.
  • Can subscribe to the newsletter.
  • Can submit an enquiry but not eligible for support.
  • Can book a FREE introductory Zoom meeting.
Detailed Web Pages Guide

This table describes the location and function of each web page.

Page (clickable)Menu LocationPage is Available toDescription
HomeHomeallThe home page of Seniors Tech Support.
About UsHomeallA little bit of information about us, our mission and our services.
DisclaimerHome/LegalallDescribes our legal limitations.
Terms and ConditionsHome/LegalallDescribes the legal use of the website and our services.
Privacy PolicyHome/LegalallDescribes our approach to protect your data that we may hold.
Cookie PolicyHome/LegalallOur policy about the use of cookies on this website.
ImprintHome/LegalallDescribes the ownership of this website and company ABN.
Why Join?Our ServicesallDescribes the benefits of our services and why you should subscribe.
Join HereOur ServicesallMember joining page. The page where you can join up as a Seniors Tech Support Member.
Our ServicesOur ServicesallA list of our services for both Members and Non-Members.
Events and WorkshopsOur ServicesallWe hold events and workshops such as talks and presentations on a range of topics. See the links in this page for a list of upcoming bookable events and workshops. Free for Members or a small fee for Non-Members.
Library / BlogLibraryallOur blog. Contains useful guides, informative articles and product reviews. Known as blog posts, these articles are a free resource for you to find useful information about technology and how to make the best sue of it. This includes both software and devices and covers not only computers, printers, laptops, tablets and iPads, but also mobile phones, TVs, WiFi, smart watches, health devices and more.
ResourcesLibraryallThis page has four sections:
1. Member Discounts – a link to the Member Discount page
2. Article Links – links to companies, products and organisations referred to in our blog posts.
3. Reviews and Recommendations – product and service reviews to help you select the best device, software, service or mobile app.
4. Helpful Organisations – links to government and non-government organisations related to technology and security. Useful in case you are a victim of hacking or want to know who to contact to report spam.
Member DiscountsLibraryMembersA list of articles describing discounts and offers for our STS Members only.
PodcastsLibraryallFUTURE USE ONLY. A repository of the Seniors Tech Support podcasts (audio recordings).
CoursesLibraryCustomers and MembersFUTURE USE ONLY. A repository of short courses to help you learn about technology. Free for STS Members and available to purchase for Non-Members.
Website GuideHelpallThis page describing all the website pages and providing a guide to the use of this website.
Employee BookingsHelpEmployeesOur employees have an online portal where they can view and manage all their appointments.
Customer BookingsHelpCustomers and MembersContains a list of your appointments with the ability to reschedule or cancel your bookings.
STS Members can also use this page to book more of their free home visits.
Customers (Non-Members) who have purchased a Virus Scan and Update Package can book more appointments here (four virus scan appointments are included in the subscription package).
Ask for HelpHelpMembersSTS Members can log a support request (ticket) here where you describe the nature of the issue and it is submitted to our support desk, logged and tracked. We will respond via email and you can track the progress on this page.
Contact UsHelpallAll of our contact options which include mobile phone, email, online chat (Facebook Messenger), or by submitting an enquiry or a call back request form.
For urgent matters please call or text.
My AccountLogin / Sign Uplogged in usersFor users who have created a login, this is your account dashboard. You can update your account details, address, password, payment method etc. You can see your orders and any downloads as well.
Thanks for Booking–allThis page appears after you have purchased a service or made a booking. It contains information about what to expect next for each type of service.