Why Join As A Member?

Why Should I Subscribe to Seniors Tech Support?

So why join? Much like having roadside assistance for your car, our Seniors Tech Support Annual Subscription Package offers you peace-of-mind knowing that whenever you have technology issues, concerns or even just questions, we are here to support and help you.

Our services included in the package cover home visits and UNLIMITED* FREE support via phone calls, remote computer access or via our online support ticket system as well as many other benefits.

With our comprehensive, personalised support, we help seniors remain independent, able to safely connect and communicate with others and not be left behind as technology progresses.

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Get UNLIMITED* FREE Support with 3 Home Visits and No Call Out Fees!

What’s bothering everyone

Does this sound familiar?

  • I am afraid of opening many of my emails in case they are phishing / spam / hackers. How do I identify which ones are safe?
  • I just bought a new mobile phone / computer and I need it set-up properly. How do I transfer my data from my old device to my new one safely?
  • I pay my bills via internet banking and manage my shares online. How do I have confidence that there are no hidden viruses in my computer and that all my software is up-to-date?
  • I have an old TV on which I would like to watch Netflix. How do I turn my old TV into a Smart TV? How do I set up Netflix and my home Wi-Fi?
  • I struggle to use my mobile phone sometimes. How do I use some of these apps? How do I add my COVID vaccination record and enrol in MyGov?

Embrace technology to get the most out of life.

Technology is always changing and it can seem difficult just to keep up.

We build your confidence in using technology and are your personalised support whenever you need us – even if it is just a simple question.

Discover Our Services
Technology Support and Protection

We are here when you need us. We support all sorts of technology – both devices and software.

Personalised Coaching

We provide training in the use of software and mobile apps including easy to read documentation.

Events and Workshops

Talks, demonstrations, workshops and other group events covering a variety of technology topics.

Informative Library

Our blog articles are up-to-date, easy to read, detailed and informative with step-by-step guides and advice.

Testimonials

Hear from Some of our Customers…​

Software Help Needed!

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I needed advice on setting up and using software on my computer. Seniors Tech Support visited my home to help me get the job done. Their approach was friendly and professional and they were happy to work together with me so I was more confident in using the technology. No fast-talking geeks, they were patient and knowledgeable.
Brian S.
58 Year Old – Lesmurdie

Help, I have Been Hacked and Don’t Want To Use My Laptop and Mobile.

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I called Seniors Tech Support when I found out I had been the victim of a scam. I was unsure what to do. They helped me with immediate advice and I was soon able to safely use my mobile phone and computer once again, with the confidence that there were no viruses lurking behind. Highly recommended.
Mr C. 80 Year Old Computer User
Retirement Village Resident, Perth

New Laptop Set Up

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I needed a new laptop. Not only did Seniors Tech Support help me buy a great one, but they backed up and transferred my old files and photos from my old laptop to my new one and set up my Outlook email and printer. Friendly, polite and helpful. Nothing is too much trouble for them. They often help me identify spam emails so I feel more confident using my computer.
Val – Langford
81 Year Old Retiree at Home
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Get UNLIMITED* FREE Support with 3 Home Visits and No Call Out Fees!

FAQ

Frequently Asked Questions

Click on the title to see the answers.

We offer home visits in the Perth and Peel regions only at this stage. As our business grows, we will be expanding our home visit locations.

If you live outside of the Perth and Peel region, please contact us to see if we can arrange support remotely for you using our easy remote access support service and Zoom online meetings.

When booking a service, our location restriction settings are based on your postcode. You won’t be able to pay for a booking if you live outside of our service areas.

Of course, we will be happy to help you set up a MyGov and a MyGovID account. This will enable you to download your COVID -19 Vaccination Certificate and have access to Government services online.

We can set up both your mobile phone and on your computer / laptop. The process can be confusing for many people – not just seniors. Let us take the hassle out of the set up process.

Seniors Tech Services can assist you to purchase a new (or refurbished) mobile phone, computer or any other device. We can even shop for you and deliver it to your home and ensure it is set up properly, including any data backup, transfer and software installation.

We can assist you with recommendations for new devices and software that will suit your needs. Don’t be talked into expensive upgrades by the salespeople. We are independent and our recommendations are based on technology devices and software that will meet your requirements, those that have a good quality reputation and provide value-for-money.

You may have a family member or a friend who you regularly call upon to help you with technology issues. This may be suitable for very simple queries but may not be the best approach for a number of reasons:

Keeping up with technology is a full-time job. Seniors Tech Support keeps current on all technology issues and continually researches topics and stays informed about all aspects from software, hardware, viruses, scams and consumer technology. We focus only on helping Seniors and what is important for you.

You wouldn’t trust your new car to a backyard mechanic – you would ensure the dealership was regularly looking after it, keeping it well maintained, running smoothly and fixing anything when required because it is important for you as you rely on having a car that works well whenever you need it. It is the same with technology these days – it is an increasing part of our daily lives, from internet banking to email, Netflix and mobile phones.

Families, friends and life in general seems busier than ever before. Obtaining help at those critical times when you need it most may be difficult if you rely on family or friends.

Seniors Tech Support is dedicated to helping you with all you technology needs. We operate from 8am to 6pm Monday to Saturday and can be contacted easily by phone, text message or email. Less urgent appointments can be booked online when it is convenient for you to do so with a choice of dates and times to suit you.

Seniors Tech Support has business insurance that covers the advice that we provide to ensure you are covered in case anything goes wrong. Your family and friends are not in the business of technology support and will not have any such insurance.

So, in case anything goes wrong and you end up damaging your equipment, losing your data or exposing your information to hackers, there will be no coverage. At best you will be out-of-pocket, at worst your identity, personal information and data may be compromised, leading to potentially greater problems.

 

All home-based consumer technologies are supported, not just computers. This includes devices and software too. Some examples are:

  • New device setup (incl. data backup and restore)
  • Computers / laptops / iPads and tablets
  • Printers and scanners
  • Mobile phones and apps
  • Software installation and training
  • Email setup and support
  • Software updates and Operating System updates
  • Virus and security checking and removal
  • Smart TVs
  • Home Wi-Fi network
  • Health devices
  • Online videoconferencing (Zoom, Skype)
  • Windows, Apple and Android devices and software are all supported

Yes. Regular deep scanning for viruses and the quarantining and safe removal of malicious software is included for FREE as part of the STS Annual Membership package. We also regularly and safely update your software such as Windows Updates and other software.

We also offer a Virus Scan and Update Package as a stand-alone annual subscription if that is all that you need. This gives you four deep scans and remediations per year and also includes software and operating system updates at the same time. Generally, we like to perform the first scan with a home visit and thereafter perform the remaining scans remotely.

However, we would recommend a full Annual Membership Subscription which would give you the best value-for-money support.

Although we would prefer you take up the subscription offer, we do take bookings for single (on-demand) Non-Member Home Visits and Device Setup services. Non-Members do not receive ongoing support.

An annual subscription represents significant value for money over buying individual (on-demand) services.

We do not usually repair consumer technology hardware unless it is an easy fix. We have found that replacing a broken device with a new or refurbished one is much more economical than sending it out for repair services.

We can assist you with recommendations for new devices and software that will suit your needs. Don’t be talked into expensive upgrades by the salespeople. We are independent and our recommendations are based on technology devices and software that will meet your requirements, those that have a good quality reputation and provide value-for-money.

This website has been developed using the latest technologies including SSL encryption on all pages (secure socket layer – see the locked padlock icon in the address bar). We use Stripe as our secure, trusted payment processor. Stripe is used by 3.1 million websites around the world including Amazon, eBay and Airbnb.

For more information please see our Privacy Policy.

We do not offer any trial periods. If you are unsure about subscribing to our STS Annual Membership Subscription package, you may book one of our on-demand services such as a Device Set Up. The On-Demand services do not include ongoing support and do not include the benefits of the full STS Annual Membership Subscription.

There are four levels of access to the Seniors Tech Support website:

Member

Purchase the Premium All-Inclusive Annual Subscription Package.

Full Access.

  • All-inclusive package of FREE services includes 3 home visits.
  • FREE events and workshops.
  • Access to all blog articles and podcasts.
  • Access to courses (free).
  • Can subscribe to the newsletter.
  • Can submit and track support requests.
  • Access to Member discounts page.
  • Access your Account Dashboard.
  • Manage your bookings.
  • Access to unlimited FREE telephone support.
  • Access to unlimited FREE remote computer support, virus scans, software updates and Zoom meetings.
  • No callout fees.
  • No same-day or weekend surcharges.

Customer

Purchase Any On-Demand Service or the Virus Scan Package.

High Access.

  • Services are paid for when needed (Virus Scan Package includes 4 scans).
  • Can attend Events and workshops for a small fee.
  • Access to blog articles and podcasts.
  • Access to courses (paid).
  • Can subscribe to the newsletter.
  • Can submit an enquiry but not eligible for support.
  • Access your Account Dashboard.
  • Manage your bookings.
  • No callout fees.
  • No same-day or weekend surcharges.

Registered

Register (Sign Up) to Create an Account but with No Purchases.

Medium Access.

  • No services have been purchased.
  • Can attend Events and workshops for a small fee.
  • Access to blog articles and podcasts.
  • Can subscribe to the newsletter.
  • Can submit an enquiry but not eligible for support.
  • Can book a FREE introductory Zoom meeting.
  • Access your Account Dashboard.

Visitor

A Website Visitor with No Purchases or Login Account.

Low Access.

  • No services have been purchased.
  • Cannot book events and workshops.
  • Limited access to blog articles and podcasts.
  • Can subscribe to the newsletter.
  • Can submit an enquiry but not eligible for support.
  • Can book a FREE introductory Zoom meeting.
Subscribe Now

Get UNLIMITED* FREE Support with 3 Home Visits and No Call Out Fees!