STS Member Annual Subscription

$497.00 for 1 year

Seniors Tech Support (STS) Member Annual Subscription offers you peace-of-mind, personalised support for all your technology needs, not just computers. In the subscription package you receive three home visits where you can request any of our support services as well as FREE and UNLIMITED telephone and remote support with FREE entry into our events and workshops.

We understand the unique needs of seniors and the barriers you may face in using and maintaining your devices and software. We specialise in supporting seniors and speak your language. Personalised, on-call support with no callout fees.

Scroll down to join and book your first home visit.

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Description

STS Membership Subscription – What Is It?

Subscribe to Seniors Tech Support Annual Membership to receive personalised, friendly and efficient support for all your technology needs. We help you stay connected with others and help maintain your safety online. Our staff are not geeks or nerds – we speak your language and offer clear, friendly advice backed up by easy to read printed materials where required.

We help you with any technology issue from setting up a new computer, solving software problems, assisting you to install and use apps for your mobile phone such as MyGov and COVID apps, installing Netflix on your TV, training you to make better use of software and advising on technology purchases.

As well as visiting you in your home, we offer FREE and UNLIMITED telephone and remote access support (subject to our fair use policy). This means we can support you remotely without the need for a home visit in many situations.

Our PREMIUM ALL-INCLUSIVE subscription package includes:

  • computer / laptop /iPad /tablet support
  • virus checks and spam protection
  • email support
  • smartphone / mobile help
  • printer support
  • data backup and restore
  • software updates and setup (MyGov, COVID apps, other apps)
  • Wi-Fi setup
  • smart TV configuration (Google TV, Netflix, YouTube, Chromecast etc)
  • home health monitoring devices
  • home security setup
  • smart watches (Fitbit, Apple watch etc)
  • software training, help and advice
  • and more…

What Is Included?

  • Three FREE home visits per year included with your subscription. If needed you can purchase additional home visits at a reduced rate.
  • Four deep virus scans, remediation and Operating System and other software updates via remote access support for your computer.
  • Unlimited FREE telephone and remote support – we can log into your computer to solve issues remotely.
  • Unlimited devices per household.
  • Multiple solutions per home visit possible.

Why Subscribe? What Are The Benefits?

Peace of Mind

Rest assured that your technology support needs will be met through home visits and remote support. We value preventative maintenance so any issues can be avoided or minimised. Regular computer tune-ups and virus checks help everything run smoothly.

No Callout Cost-Shock

Just like your vehicle breakdown cover, having a member subscription means you are eligible for support from day one with no unexpected callout costs. Avoid unplanned and expensive callouts to solve your issues.

No Geeks Here

Our staff are not young geeks or nerds. We have many years of experience working with all sorts of technology and software, and keep up-to-date with technology trends. We do not talk in techno-babble or use acronyms. Everything is explained clearly, professionally and respectfully. There are no dumb questions at all.

Seniors-Focused

It’s in the name – Seniors Tech Support specialises is technology support for seniors. We do not support commercial businesses and our core focus to help seniors overcome any barriers to using and understanding technology devices and software. This will help you to remain independent and able to connect and communicate with others and not be left behind as technology progresses.

 

Book Now and Join as a Member

After you have booked your appointment and paid, you will be redirected to a thank you page that has further information about each of our services and the next steps. In addition, you will receive one or more emails confirming your booking and providing additional information. If you have any questions, please contact us.

Yes, you may manage your bookings easily. To edit / reschedule your booking and submit a new time and / or date, go to the menu “Help” and select “Manage My Bookings” from the dropdown list or click this link. The process is easy and self-explanatory. If you have any issues please contact us.

You may manage your booking to cancel or reschedule it. Please go to the menu “Help” and select “Manage My Bookings” from the dropdown list or click this link. However, in order to process a refund if you have paid for a one-off booking that you wish to cancel and not reschedule, please contact us. Please note that subscriptions are not normally subject to refunds beyond your legal rights.

Not usually. Devices can be expensive and complex to fix. We will take a look at the devices to see if there is an easy fix but generally we recommend purchasing new or refurbished devices if your existing device is faulty. The prices for reasonably capable consumer technology have dropped over the years and it is usually less expensive to replace than repair.

If you have questions that are not answered here, you have some options:

  1. The quickest method is to call or text us on 0483 896 551.
  2. Contact us – see our Contact Us page for our contact details and options (including “Request a Call-back” and “Enquiry” forms).
  3. Chat to us via Facebook Messenger (click on the blue chat bubble located in the bottom left of every page).
  4. Find us on Social Media (see the links within the footer at the bottom of each page).

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