PRIVACY POLICY
This privacy statement was last changed on 5 May 2022, last checked on 5 May 2022, and applies to citizens of Australia.
In this privacy statement, we explain what we do with the data we obtain about you via https://seniorstechsupport.com.au. We recommend you carefully read this statement. In our processing we comply with the requirements of privacy legislation. That means, among other things, that:
- we clearly state the purposes for which we process personal data. We do this by means of this privacy statement;
- we aim to limit our collection of personal data to only the personal data required for legitimate purposes;
- we first request your explicit consent to process your personal data in cases requiring your consent;
- we take appropriate security measures to protect your personal data and also require this from parties that process personal data on our behalf;
- we respect your right to access your personal data or have it corrected or deleted, at your request.
If you have any questions, or want to know exactly what data we keep of you, please contact us.
1. Purpose and categories of data
We may collect or receive personal information for a number of purposes connected with our business operations which may include the following:
1.1 Contact – Through phone, mail, email and/or webforms
The following categories of data are collected
- A first and last name
- Account name or alias
- A home or other physical address, including street name and name of a city or town
- An email address
- A telephone number
- Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer’s interaction with an Internet Web site, application, or advertisement
- Geolocation data
1.2 Payments
The following categories of data are collected
- A first and last name
- Account name or alias
- A home or other physical address, including street name and name of a city or town
- An email address
- A telephone number
- Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer’s interaction with an Internet Web site, application, or advertisement
- Geolocation data
1.3 Registering an account
The following categories of data are collected
- A first and last name
- Account name or alias
- A home or other physical address, including street name and name of a city or town
- An email address
- A telephone number
- Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer’s interaction with an Internet Web site, application, or advertisement
- Geolocation data
1.4 Newsletters
The following categories of data are collected
- A first and last name
- Account name or alias
- An email address
- Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer’s interaction with an Internet Web site, application, or advertisement
- Geolocation data
1.5 To support services or products that a customer wants to buy or has purchased
The following categories of data are collected
- A first and last name
- Account name or alias
- A home or other physical address, including street name and name of a city or town
- An email address
- A telephone number
- Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer’s interaction with an Internet Web site, application, or advertisement
- Geolocation data
1.6 Compiling and analyzing statistics for website improvement.
The following categories of data are collected
- IP address
- Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer’s interaction with an Internet Web site, application, or advertisement
- Geolocation data
2. Sharing with other parties
We only share or disclose this data to other recipients for the following purposes:
Purpose of the data transfer: Payment processing
Country or state in which this processor is located: Australia
3. Disclosure practices
We disclose personal information if we are required by law or by a court order, in response to a law enforcement agency, to the extent permitted under other provisions of law, to provide information, or for an investigation on a matter related to public safety.
4. What if you don’t provide us with your personal information?
If you don’t provide us with your personal information, we may not be able to provide you with the information, products or assistance that you are seeking.
5. How we respond to Do Not Track signals & Global Privacy Control
Our website currently does not respond to and does not support the Do Not Track (DNT) header request field. We are investigating this further to determine the impact on how we provide you services and how you can managed your account such as booking amendments and so on.
6. Cookies
Our website uses cookies. For more information about cookies, please refer to our Cookie Policy on our Cookie Policy (AU) webpage.
We have concluded a data processing agreement with Google.
Google may not use the data for any other Google services.
The inclusion of full IP addresses is blocked by us.
7. Security
We are committed to the security of personal data. We take appropriate security measures to limit abuse of and unauthorized access to personal data. This ensures that only the necessary persons have access to your data, that access to the data is protected, and that our security measures are regularly reviewed.
8. Third party websites
This privacy statement does not apply to third party websites connected by links on our website. We cannot guarantee that these third parties handle your personal data in a reliable or secure manner. We recommend you read the privacy statements of these websites prior to making use of these websites.
9. Amendments to this privacy statement
We reserve the right to make amendments to this privacy statement. It is recommended that you consult this privacy statement regularly in order to be aware of any changes. In addition, we will actively inform you wherever possible.
10. Accessing and modifying your data
If you have any questions or want to know which personal data we have about you, please contact us. Please make sure to always clearly state who you are, so that we can be certain that we do not modify or delete any data of the wrong person. We shall provide the requested information only upon receipt of a verifiable consumer request. You can contact us by using the information below. You have the following rights:
10.1 You have the following rights with respect to your personal data
- You may submit a request for access to the data we process about you.
- You may request an overview, in a commonly used format, of the data we process about you.
- You may request correction or deletion of the data if it is incorrect or not or no longer relevant for any purpose under the Privacy Act.
11. Children
Our website is not designed for use by children and it is not our intent to collect personal data from children under the age of consent in their country of residence. We therefore request that children under the age of consent do not submit any personal data to us.
12. Contact details
Seniors Tech Support
45 Wingrove Road
Langford 6147
Western Australia
Australia
Website: https://seniorstechsupport.com.au
Email: info@seniorstechsupport.com.au
Phone number: 0483 896 551
We have appointed a contact person for the organization’s policies and practices and to whom complaints or inquiries can be forwarded:
Site Admin
45 Wingrove Road
Langford 6147
Western Australia
ANNEX
What we collect and store
While you visit our site, we’ll track:
- Products / Services you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
- Location, IP address and browser type: we’ll use this for purposes like limiting the ability to make a booking if you are not residing in a location that we can service.
We’ll also use cookies to keep track of shopping cart contents while you’re browsing our site.
When you purchase from us, we’ll ask you to provide information including your name, address, email, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Set up your account for our store
- Comply with any legal obligations we have, such as calculating taxes
- Improve our store offerings
- Send you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders. We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. We will also store comments or reviews, if you choose to leave them.
Who on our team has access
Members of our team have access to the information you provide us. For example, website Administrators can access:
- Order information like what was purchased, when it was purchased and where the service should be delivered, and
- Customer information like your name, email address, and billing information.
Our team members have access to this information to help fulfil orders (bookings and events), process refunds and support you.
What we share with others
We share information with only selected third parties who help us provide our orders and services to you; for example —
Payments
The following third party payment processors are used to take payments on our store and handle your customer data to enable payment processing.
Stripe (Debit and Credit Card Payments)
By using this extension (a functional payment processing plug-in on our website), you may be storing personal data or sharing data with an external service. Learn more about how this works, including what you may want to include in your privacy policy